Last updated: October 2026

Physical products

Where we ship: Australia-wide. We currently don't offer international shipping.

Processing time: Orders are packed and sent within 1 to 3 business days (Monday to Friday, excluding public holidays). During sales and peak periods such as Christmas, this may take a little longer, and we'll let you know on the site if so.

Delivery times (estimates only):

• Metro areas: 2 to 5 business days after dispatch

• Regional and remote areas: 5 to 10 business days after dispatch

Shipping costs: Flat rate of $10. Free standard shipping on orders over $100 within Australia. Shipping costs are shown at checkout before you pay.

Carrier and tracking: We ship with Australia Post. Once your order is on its way, you'll receive an email with a tracking number.

Delivery address: Please check your address carefully at checkout. We can't redirect parcels once they've been dispatched, and if a parcel is returned to us because of an incorrect or incomplete address, we may ask you to cover the cost of re-sending it. We can't deliver to PO Boxes, so please provide a street address where possible.

Lost, delayed or damaged parcels: If your order is damaged on arrival, or hasn't arrived within the estimated timeframe, please contact us at hello@blondeandgrapes.com]. See the Returns, Refunds & Exchanges section for how we handle these.

Digital products

Digital products are delivered by email, usually within minutes of your payment being confirmed. The email contains a download link. If you haven't received it within 30 minutes, check your spam or promotions folder, then contact us and we'll resend it. Download links may expire or have a download limit, so please save your files somewhere safe once downloaded.

Last updated: October 2026

About us

This website is operated by Blonde & Grapes (ABN 52181036284), based in New South Wales, Australia. In these terms, "we", "us" and "our" mean Blonde & Grapes, and "you" means the person using this website or buying from us.

By using this website or placing an order, you agree to these terms. If you don't agree, please don't use the site or place an order.

Our products

We sell physical products (such as journals and notebooks) and digital products (such as guides, flashcards, planners and digital journals), and we run a free subscriber hub, The Rosé Room. Product descriptions and images are as accurate as we can make them, but colours may vary slightly between screens, and handmade or printed items may differ a little between batches.

Blonde & Grapes does not sell alcohol.

Prices and payment

• All prices are in Australian dollars (AUD) and include GST where applicable.

• Payment is taken at checkout through Squarespace Payments / Stripe / PayPal. We don't see or store your full card details.

• We can change prices at any time, but the price you see at checkout when you place your order is the price you'll pay.

• If a price is clearly wrong (for example, a significant pricing error), we may cancel the order and refund you in full.

Orders

When you place an order, you'll receive an email confirming we've received it. That confirmation is not our acceptance of your order. We accept your order when we dispatch your physical products or deliver your digital products. We may decline or cancel an order, for example if an item is out of stock, if there's a pricing or description error, or if we suspect fraud. If that happens, we'll refund anything you've paid.

Discount codes and promotions

Discount codes are valid for the period and products stated, can't be combined unless we say so, have no cash value, and can't be applied after an order has been placed.

Returns, shipping and digital delivery

Our Returns, Refunds & Exchanges and Shipping & Delivery pages form part of these terms.

Intellectual property

All content on this website, including text, images, graphics, logos, designs, journal layouts, guides and downloadable files, is owned by or licensed to Blonde & Grapes and is protected by copyright and other laws. You may not copy, reproduce, republish, sell or distribute any of it without our written permission. Digital products are subject to the licence in our Digital Products Terms.

Wine content and responsible drinking

The content on this site, including blog posts, guides and journal prompts, is general information and inspiration only. It is not professional advice. Our content is intended for people aged 18 and over. Please enjoy wine responsibly, and don't drink if you are pregnant, driving or operating machinery, or if alcohol is not safe for you.

Using our website

You agree not to misuse the website, including by attempting to gain unauthorised access, introducing harmful code, scraping content, or using the site for unlawful purposes.

Third-party links

Our site may link to other websites, such as retailers or social platforms. We don't control those sites and aren't responsible for their content or practices.

Limitation of liability

To the extent the law allows, we exclude liability for indirect or consequential loss arising from your use of this website or our products. Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that can't be excluded. Where we are permitted to limit our liability for a breach of a consumer guarantee, we limit it to replacing or repairing the goods, supplying the goods again, or paying the cost of doing so, or (for services) supplying the services again or paying the cost of doing so.

Changes to these terms

We may update these terms from time to time. The version on this page at the time you place an order is the one that applies to that order.

Governing law

These terms are governed by the laws of New South Wales, Australia. You agree to the non-exclusive jurisdiction of the courts of New South Wales.

Contact us

Email: hello@blondeandgrapes.com

Last updated: October 2026

These terms apply to all digital products from Blonde & Grapes, including guides, flashcards, planners, digital journals and any free downloads. They sit alongside our Terms of Sale.

What you're buying

When you buy a digital product, you're buying a licence to use it, not ownership of the content. Blonde & Grapes keeps all copyright and other intellectual property rights in our digital products.

Your licence

We grant you a personal, non-exclusive, non-transferable licence to download, save and use the digital product for your own personal use, which includes printing it for your own use.

What you can't do

You may not:

• share, forward, upload, resell, sublicense or distribute the product (or any part of it) to others, whether for free or for payment

• post it on any website, social media platform, file-sharing service or marketplace

• use it for commercial purposes, including in workshops, classes, events or products you sell, without our written permission

• remove our branding, copyright notices or credits

• claim the content as your own

If you'd like to use our content for a group, event or business, email us at hello@blondeandgrapes.com and we'll be happy to talk it through.

Delivery and access

Digital products are delivered by email after payment is confirmed (see our Shipping & Delivery section). Please save your files promptly, as download links may expire or be limited in number. You're responsible for having suitable software and a compatible device to open the files (for example, a PDF reader).

Refunds

See our Returns, Refunds & Exchanges page. In short, we don't offer change-of-mind refunds once a digital product has been downloaded or accessed, but if it is faulty or not as described, we'll fix it, replace it or refund you. Your rights under Australian Consumer Law are not affected.

Free downloads

Free guides and resources are provided for your personal use under the same licence and restrictions above. We provide them in good faith and may update or withdraw them at any time. They are general information and inspiration, not professional advice.

Misuse

If we reasonably believe you've breached this licence, we may disable your access to the product and, for Rosé Room content, remove your Rosé Room access. We may also take other action to protect our rights.

Last updated: October 2026

The Rosé Room is the Blonde & Grapes subscriber hub, and it's free to join. These terms sit alongside our Terms of Sale and Digital Products Terms.

What you get

Subscribing to The Rosé Room gives you free access to subscriber content and benefits, such as book and wine pairings, subscriber exclusive offers, downloadable wallpapers and icons, and new content as we add it. The exact content and features may change over time, as we add, update or retire items.

Cost

The Rosé Room is free. You won't be charged to join or to stay subscribed, and we won't ask for payment details. If we ever introduce paid features, we'll tell you clearly before you're asked to pay, and it will be your choice whether to opt in.

Unsubscribing at any time

You can unsubscribe at any time, with no fee and no notice period. Use the unsubscribe link at the bottom of any Rosé Room email, or email us at hello@blondeandgrapes.com and we'll remove you. Once you unsubscribe, your access to subscriber-only content ends and we'll stop sending Rosé Room emails, although we'll still send essential messages about any orders you've placed. We process unsubscribe requests promptly, and within 5 business days at the latest.

Your account and access

The Rosé Room is for you only. Please keep your login details private, and don't share your access with others. Rosé Room content is covered by our Digital Products Terms, so it's for personal use and can't be shared, copied or redistributed. We may remove your access if these rules are broken.

Changes to The Rosé Room

We may add, change or retire content and features at any time, and if we ever close The Rosé Room, we'll let you know by email.

Last updated: October 2026

Blonde & Grapes respects your privacy. This policy explains what personal information we collect, how we use it, and your choices. We aim to handle your information in line with Australian privacy law.

What we collect

• Information you give us: your name, email address, delivery and billing address, phone number (if you provide it), order details, and anything you send us when you contact us or enter a competition or survey.

• Payment information: payments are handled by Squarespace Payments / Stripe / PayPal. We don't see or store your full card details.

• Account information: if you create an account or join The Rosé Room, your login details and subscription status.

• Website and device information: your IP address, browser type, device, pages viewed and how you arrived at our site, collected through cookies and similar tools.

• Marketing preferences: whether you've subscribed to our emails and which content you've engaged with.

How we use it

We use your information to:

• process and deliver orders, including digital downloads and memberships

• provide customer support and respond to your enquiries

• send you our newsletter and marketing emails, if you've opted in

• improve our website, products and content

• run and measure our advertising, including showing you relevant ads on other platforms

• meet our legal and tax obligations and prevent fraud

Who we share it with

We only share information with people who help us run the business, such as:

• our website and e-commerce platform, Squarespace

• our payment processors (Squarespace Payments / Stripe / PayPal)

• shipping carriers such as [Australia Post]

• analytics and advertising platforms such as Google Analytics, Meta, Pinterest

• professional advisers, such as accountants and lawyers, when needed

We don't sell your personal information.

Overseas disclosure

Some of the services we use, including Squarespace, and analytics tools, may store or process information on servers outside Australia, including in the United States. By using our site, you accept that your information may be handled overseas by those providers under their own privacy policies.

Cookies and tracking

Our website uses cookies and similar technologies to make the site work, remember your cart, understand how the site is used, and measure and target our advertising. You can control or delete cookies in your browser settings, though some parts of the site may not work properly if you block them.

Marketing emails

We only send marketing emails if you've subscribed or are otherwise entitled to be contacted. Every email includes an unsubscribe link, and you can opt out at any time. We'll still send you essential messages about orders and your account.

Keeping your information safe

We take reasonable steps to protect your information from misuse, loss and unauthorised access, relying on the security features of our platform and providers. No online system is completely secure, so we can't guarantee absolute security.

Keeping your information

We keep personal information only as long as we need it for the purposes above, including to meet legal and tax record-keeping requirements, after which we delete or de-identify it.

Your rights

You can ask to access or correct the personal information we hold about you, or ask us to delete it where we're able to. Email hello@blondeandgrapes.com and we'll respond within a reasonable time. We may need to verify your identity first.

Complaints

If you're unhappy with how we've handled your information, contact us first at hello@yourdomain.com and we'll try to sort it out. If you're still not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

Last updated: October 2026

Blonde & Grapes is committed to making our website welcoming and usable for everyone, including people with disabilities. We want everyone who visits, whether you’re browsing our journals, reading our blog or spending time in The Rosé Room, to enjoy the experience.

Our goal
We aim to follow the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. We work on this by:

• Using clear headings and a logical page structure

• Adding descriptive alt text to images

• Choosing text and background colours with readable contrast

• Making sure our pages can be navigated by keyboard

• Using plain, easy-to-read language

Where we’re still improving
Our site is built on Squarespace, and we know some parts may not yet meet every guideline. This can include some third-party content, embedded media and parts of our members-only section. We review our site regularly and fix issues as we find them.

Help us improve
If you have trouble using any part of our site, or you’d like information in a different format, please get in touch. We’ll do our best to help and to fix the problem.

Email: hello@blondeandgrapes.com

Please include the page you were on and a short description of the problem. We aim to reply within 5 business days.

Email us: hello@blondeandgrapes.com